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Product Title
Compatto
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FAQ
FAQ Question
Question 1. What are the different parts of my machine?
FAQ Answer

1. Door

2. Touch Screen

3. Steam Wand

4. Backdrop

5. Drip Tray

6. Fuse 10 Amp.

7. Fuse 5 Amp.

8. Power Switch

9. Water Inlet

10. Canister

11. Product guide

12. Brewer

13. Air Inlet tube

14. Steam Inlet tube

15. Cappuccinatore

16. Dispensing nozzle holder

17. Cup Stand

FAQ Image
FAQ Question
Question 2. How do I refill ingredients into my machine?
FAQ Answer
S.No Loading In Machine Steps
1 Loading Products in Machine

1. Open the front door.

2. Remove the product guide from the canister & put cap on the canister outlet.

3. Carefully lift the canister & pull towards yourself.

4. Before opening share the canister to force all remaining powder down the delivery screw.

5. Fill the canister with powder leaving about 1 cm from the top

6. Close canister with lid.

7. Shake gently to equalize.

8. Clean the canister from outside with tissue paper.

9. Place the canister back in the machine. Open the cap & insert the powder guide on the canister outlet.

2 Loading Liquid Milk in Refrigerator

1. Open the front door.

2. Lift the silicon tube up.

3. Take out the milk container & open the lid.

4. Open the UHT milk pack the way it is show on the pack.

5. Pour the milk in the container. Put the Lid back on the container.

6. Put it back in the refrigerator & pull back the silicon tube to immerse in the milk.

7. Please ensure refrigerator temperature should always is below 8-degree Celsius

FAQ Question
Question 3. How must I maintain hygiene for my machine?
FAQ Answer
S.No Cleaning Procedure Steps
1 Cleaning of Machine Section

1. Switch off the machine

2. Remove the product guide from the canister & insert cap on the canister outlet.

3. Carefully lift the canister & pull towards yourself.

4. Remove the cappuccinatore.

5. Disassemble the parts of the cappuccinatore as shown in picture.

6. Remove the silicon tube & dispensing nozzle holder.

7. Pre-clean all the parts with water. Then drain water.

8. Take 20 ml of suma bac D10 & 2 Ltr. Of water.

9. Take 1 L of prepared sanitizer in the tray & submerge all the parts in the solution for 15 minutes.

10. Rinse all the parts with hot water & drain it. Wipe all the parts with tissue paper to dry.

11. Reassemble the silicone tube & dispensing nozzle holder.

12. Reassemble the parts of cappuccinatore as shown in picture.

13. Connect the cappuccinatore with silicon tube in the machine as shown.

14. Place the canister back after cleaning from outside by the tissue paper.

15. Reassemble the product guide in the canister.

2 Cleaning of Refrigerator

1. Remove the milk from the refrigerator.

2. Drain the left-over milk.

3. Thoroughly clean with water.

4. Take 200 ml of sanitizer solution prepared earlier.

5. After cleaning with sanitizer thoroughly clean with water.

6. Switch on the machine & refrigerator.

7. Switch on the machine & refrigerator.

8. Press setting icon interface of screen.

9. Press the operator icon on the interface of screen.

10. Press sanitize icon on the interface of screen.

11. Please place empty container and press continue

12. Place solution in container & press continue.

13. Please wait sanitization in process

14. Please place water in container & press continue.

15. Touch the rinse icon on interface

16. After automatically rinse cycle take out the water container.

17. Clean the refrigerator with dry cloth

18. Add milk in the container & replace in the refrigerator.

19. Remove the drip tray & clean it thoroughly & reassemble.

20. Machine is ready for dispensing.

FAQ Question
Question 4. How to troubleshoot my machine?
FAQ Answer
S.No Problems Observed Problem Cause Remedial Action
1 Machine not switching on Machine not plugged properly

1. Plug the machine properly and check the main switch

2 No beverage dispensing from the machine, Display indication - Heating Thermoblock have not achieved the set temperature Wait for thermoblock to achieve set temperature
3 No product delivery from the machine

1. No product in canister

2. Check fitment canister

1.Refill the product in the canister

2. Properly fit the canister

4 No Milk delivery from machine

1. No Milk in the milk container

2. Silicon tube not properly immerse in the milk

3. Cappuccinator pipe fitting interchanged.

1. Pour the milk in the container

2. Immersed the silicon tube properly in the milk

3. Please ensure cappuccinator pipe fitting.

5 Display Showing sorry no water

1. Water bottle empty

2. Loose pump connection

1. Switch off the machine and replace the bottle.

2. Switch off the machine, check pump connection at the back panel of the machine.

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